Our Management Team

Eric W. Elwell: CEO, Co-founder, and Managing Partner. Eric brings over 15 years of experience in creating and managing small businesses in the finance, real estate and building supply businesses. Two years prior to founding SBS, Eric did extensive research in surveying hundreds of small businesses to understand the frustrations preventing them from being successful and profitable. He found that business owners primarily work in their business and not on their business, which is a key concept of Michael Gerber's E-Myth. As a student of the E-Myth Academy, Eric consults with business owners on how they can use technology to free themselves from mundane tasks of working in the business and instead work on the business to achieve success. He has applied this same methodology to develop and implement turnkey business control systems for SBS. Eric is certified in MS Dynamics Great Plains, MS Retail Management System, Dynamics Small Business Financials, and  Dynamics CRM.

Thomas Gunter-Kremers: Co-founder, Partner and Chief Technologist.
Tom is Microsoft Certified Professional with competencies in Microsoft Business Solutions applications of MS Dynamics Great Plains, Dynamics CRM, RMS Store Operations, and RMS Headquarters. Certified with Microsoft as a Small Business Specialist, he also has certifications with Microsoft for desktop and server systems, with a specialization in small- and medium-sized businesses networks. An active member of Rotary International, Tom also has over seven years' experience in the ski resort industry, and he is an enthusiastic promoter and author writing about RFID technology.

 

Gary Letter: COO/CIO. and Partner.  Gary brings 14 years of experience in Information Technology. As CIO for General Code Publishers, he founded and led the Information Systems team for 12 years. Gary has managed numerous successful IT projects including Great Plains and MS CRM integration; web and CD-ROM product development; an XML-based publishing system; networking infrastructure and upgrades ; internal application development; and commercial off-the-shelf software development. As a member of the Executive Leadership Team, he played a key role in shaping strategic plans, operating and capital budgets, and company culture. A graduate of St. Lawrence University, Gary earned his MBA from the Rochester Institute of Technology in 1998 with a concentration in Information Technology. He is the Director of the CIO Roundtable and is a View my profile on LinkedInpast member of the Project Management Institute.

Kevin Bolton: Vice President of Fulfillment.
Kevin brings over 16 years of full life cycle software development, consulting, and sales experience to our fulfillment area. Drawing on his leadership experience as a Solutions Architect and Development team lead for for Paychex, Kevin leads the SBS fulfillment team and sets the standards for service. Highly skilled as a technical developer, his own certifications include ASP.NET, C#, MS SQL Server, .NET Framework 2.0, Java, and Visual Studio. A graduate of Alfred University, Kevin earned a Master's Degree in Mathematics from Clemson University.

 

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